A standard operational guidline useful for all marina operations, private, public, large & small. An important risk management tool to help marina owners and operators more effectively operate and profit in the marina business. (AVAILABLE TO MARINAS ONLY)

TABLE OF CONTENTS

Chapter 1: INTRODUCTION TO MARINA OPERATIONS MANUAL

1. Introduction
2. The First Editions
3. International Marina Institute Disclaimer
4. Manual User Agreement
5. Using This Manual
6. User Cautions
7. Manual Updates: Addendum & Revisions

Chapter 2: THE MARINA NAME 1 MARINA NAME

1. Introduction, Philosophy & Goodwill
2. Marina History
3. Marina Organizational Chart
4. Employee Handbook Receipt

Chapter 3: EMPLOYMENT POLICIES

1. Employee Records
2. Required Notices & Bulletin Board
3. Employment Policy
4. Equal Employment Opportunity
5. Recruiting & Hiring Employees
6. Medical Examinations
7. Employee Status & Verification
8. Sexual Harassment Policy
9. Wage Rates
10. Bonuses
11. Payroll Deductions
12. Insurance Program
13. Workers' Compensation Insurance
14. Pay Period
15. Work Hours
16. Overtime Work
17. Time Card & Work Schedules
18. Absenteeism & Tardiness
19. Paid Holidays
20. Sick & Personal Days
21. Vacations
22. Other Paid Leaves Of Absence
23. Unpaid Leaves Of Absence
24. Attendance At Seminars, Classes & Meetings
25. Use Of Marina Equipment & Facilities
26. Employee Charge Accounts & Discounts
27. Tools, Equipment & Uniforms
28. Personal Telephone & Message Procedures
29. Employee Rules, Regulations & Violations
30. Employee Performance Evaluation & Review
31. Employee Grievance & Complaint Review
32. Employee Reprimand & Disciplinary Review
33. Termination Of Employment
34. Unemployment Claims Part B Employee Forms

Chapter 4: JOB DESCRIPTIONS

1. Employee Definitions
2. Marina Organizational Chart
3. General Manager
4. Office Manager/Administrative Assistant
5. Bookkeeper
6. Cashier
7. Operations Manager
8. Ship's Store Manager
9. Office & Store Clerk
10. Dockmaster
11. Fuel Dock Attendant
12. Dockhand
13. Marina Maintenance Manager
14. Custodial Supervisor
15. Custodian
16. Grounds Keeper
17. Grounds Staff
18. Maintenance Supervisor
19. Maintenance Worker
20. Marina Security Chief
21. Marina Security Officer
22. Boat Service & Storage Manager

Chapter 5: FINANCIAL, ACCOUNTING & OFFICE PROCEDURES 1 Marina Payment Policy 2 Cash Register Operations 3 Fuel Credit Cards 4 Major Bank Credit Cards 5 Check Cashing Policy 6 In House Customer Charge Accounts 7 Petty Cash Disbursements 8 Bank Deposit Procedure 9 Budgeting: Financial Planning & Forecasting 10 Telephone Calls & Customer Relations Chapter 6: MARINA OPERATIONS 1 Marina Customers 2 Customer Satisfaction 3 Slip Management & Operations 4 Filling Out Transient Slip Registration Form 5 Boats Arriving From Foreign Ports 6 Customer & Employee Parking 7 Customer Telephone & Message Procedures 8 VHF Marine Radio Operating Procedures 9 Housekeeping 10 Grounds Maintenance Operations 11 Fuel Dock Operations 12 Marina Security Procedures 13 Outside Contractor Requirements For Doing Work At This Marina Chapter 7: INSPECTION & SAFETY CHECKLISTS 1 Daily Morning Inspection Checklist 2 Daily Afternoon Inspection Checklist 3 Daily Evening Inspection Checklist 4 Weekly Inspection 5 Weekly Safety Audit 6 Monthly Management Reports 7 Boat Float Plan Chapter 8: MARINA ENVIRONMENTAL MANAGEMENT 1 Statement of Purpose: Clean & Protect Our Environment 2 Pollution Control 3 Boat Sewage Management 4 Litter Control 5 Oil Pollution Prevention 6 Boat & Antifouling Paint Control Chapter 9: MARINA EMERGENCIES 1 Emergency Telephone Numbers 2 Emergencies In MARINA NAME 3 Safety Statement of Purpose 4 Medical Emergencies 5 Person Overboard 6 Fire Prevention & Control 7 Fire Emergency Response Planning 8 General Marina & Equipment Safety 9 Marina Security 10 Fueling Boats 11 Fuel & Oil Spills 12 Hazard Communication Standard Program