Position Information

Position Information Message
Marina Forklift Operator
Job Description – Forklift Operator
General Overview:  Each forklift operator is responsible for carrying-out the operations of the marina. The primary concern associated with the operations of the marina is the customer. The marina is a service-driven business; therefore, the customer must be the focus of all operations. The customer is the driving force behind every task that takes place at the marina from daily dock walks, grounds maintenance, and restroom sanitation to physically interfacing the customer at the fuel dock, storage facility, rental boats or anywhere else on-or-off the grounds. Each forklift operator is a representation of our attitude towards the customer, and consequently the forklift operator is oftentimes the primary liaison between customers and the marina. As a result, the right person for this job will always be professional and courteous towards the customer. While the primary emphasis of the forklift operator's responsibilities is to focus on the customer, safety is of the utmost importance. Forklift operators shall carryout their duties in a manner that assures safety for themselves, the customer, and marina property.
The forklift operator is expected to undertake such other duties as may be reasonably required for the smooth running of the marina and when necessary to stand-in for other members of staff to the best of his/her ability. A flexible approach towards working times is required. The forklift operator should expect to work on weekends, during peak times and special events, and is on call in times of emergency or bad weather.  
This job description reflects general details necessary to describe the job’s essential functions and the job’s level of knowledge and skill typically required. The job description should not be considered an all-inclusive listing of work requirements.
Competencies and Personal Qualities:  It is essential that all marina employees possess certain personal qualities and traits that will ensure a successful career at Morningstar Marinas.  We are looking for someone who adds value to our excellent team and is highly focused on safe driving and the customer experience.  The competencies below provide a general framework for the type of individuals who will perform best in this role.  They include, but are not limited to:
  1. A positive, can-do, cheerful attitude.  Someone who embraces mutual respect.  Anything less is unacceptable.
  2. A high degree of dependability and accountability; someone who follows through on commitments.
  3. An incredibly high level of attention to detail and pride in personal workmanship.
  4. Reacts well under pressure.
  5. A problem solver: addresses immediate needs and understands when to elevate challenges to a supervisor.
  6. Impeccable appearance and high personal standards in everything they accomplish.
  7. Treating all customers and fellow employees with first class customer service.
  8. Exhibiting a strong willingness to learn – not just the immediate duties, but those of the entire marina operation.
  9. Contributing towards a healthy, safe, clean, and fun work environment.
  10. Possesses and displays a proactive, professional, honest, trustworthy, and strong work ethic.
  11. Showcases strong leadership amongst peers, and shows respect for others’ viewpoints
  12. Actively embraces teamwork and desires to be a strong contributor to the team.
  13. Going the extra inch is impressive to the customer.  Do not take it for granted that they can do it themselves.
  14. The ability to communicate fluently – with staff and customers – and shares information in a timely manner
  15. Genuinely solicits and listens to others’ opinions, and accepts constructive feedback
Position: Marina Forklift Operator
Organization: Morningstar Marinas
Location: Norfolk,  VA 
United States
Posting Start Date: 4/12/2021
Date Posted: 4/12/2021
Requirements Primary Duties:  The primary duties described here are representative of those an employee must possess while performing the essential functions of this job.  While performing these duties, the employee must:
  1. Learn all aspects of the marina dockhand job description and can readily accomplish all associated tasks.
  2. Demonstrate product knowledge of boat rentals, slip sizes, items for sale in the ship store, oil, batteries etc.
  3. Know the marina’s features and advantages and responds accurately to customers’ questions or concerns.
  4. Put the safety of employees and customers above all else at the marina.  Observes, complies with, and enforces all safety and security guidelines as outlined by federal, local, and company directives.  Understands, inspects, and properly utilizes Personal Protective Equipment (PPE) assigned to specific job tasks.  Reports potential unsafe conditions immediately to a supervisor or marina manager.  Wears seat belt at all times while operating.
  5. Provide the highest level of customer and guest services and expedites all requests from vessels including transport of customers and personal items to and from dockside.
  6. Upon completion of marine forklift training and certification, can safely operate the marine forklift while removing boats from a dry storage rack of multiple levels and transporting them to/from work racks, to/from trailers, and to/from the water.
  7. Diligently perform daily preventative maintenance inspections on forklift and reports any findings immediately.
  8. Actively monitor forklift fuel levels and ensure internal and external fuel tanks are sufficiently filled.
  9. Safely and efficiently guides boats off of and on to the forklift - into and out of the water  
  10. When necessary, direct the placement of blocking and stands to safely support hauled vessels.
  11. Take an active role in the logistical coordination and selection of rack space to maximize usage and profitability
  12. Exhibit a high level of situational awareness and can prevent hazardous situations before they become critical.
  13. Occasionally reconfigures metal rack beams and bunk boards to maximize dry storage space (when applicable)
  14. Effectively assists in managing the flow of basin operations to ensure safe and timely vessel launches/returns.
  15. Maintain a meticulously cleaned forklift; to include addressing any leaks immediately, ensuring bearings are appropriately greased, fluids are kept at correct levels, and the forklift is rinsed down daily.
  16. Ensure barn floors are free of dust/debris and oil/hydraulic fluids.  Sweeps barn floors weekly.
  17. Assist the marina leadership, dockmasters and other dockhands in marina-related duties such as securing boats to docks, connecting and monitoring utility services (power and water), pump out, and facility sanitation.
  18. Provide service and information to boaters on local facilities, services, and events.  Assists vessels in mooring or getting underway from docks.
  19. Secure water and electrical supply to boats as required.  Checks dock lines and utility supplies as necessary during changing weather conditions.
  20. Provide pump out services for customers; understands and complies with federal, local, and company safety guidelines for pump out operations.
  21. Clean restrooms, docks, walkways, sidewalks, equipment, and all other areas of the marina in such a manner that they are aesthetically at their best.  Ensures proper stocking of supplies, and alerts management when supply levels are running low.
  22. Empty trash bins both at the prescribed times, and when necessary throughout the day.
  23. Continually washes down the docks and sidewalk/walkways to prevent buildup of bird guano and dirt.
  24. Perform general landscaping duties that include, but are not limited to: operating riding or push lawnmowers, grass and hedge trimmers, and backpack blowers; weeding, trimming bushes/hedges, and planting flowers; spreading mulch and fertilizer; leaf collection and disposal.
  25. Perform general property maintenance duties that include, but are not limited to: changing light bulbs, performing monthly safety inspections, equipment preventative maintenance, etc. 
  26. Provide fueling services to include safely and properly dispensing fuel to customer vessels; understands and complies with federal, local, and company safety guidelines for fueling operations.
  27. Accurately record and relays fuel dispenser readings at the end of shift, or when requested.
  28. Accurately and professionally process point of sale (POS) transactions (fuel, ship store, etc).
  29. Clean, inspect, and report on the condition of the rental fleet.
  30. Assist and support special events (such as fishing tournaments) at the marina that may take place outside of normal operating hours.
  31. Report disturbances in dock area or throughout marina to superiors and maintains general vigilance.
  32. Assist as assigned in hurricane or storm preparation.
  33. Know applications of radio, hurricane, storm, fire, first aid, freeze and oil spill procedures.
  34. Assist with retail inventories as needed.
  35. Know live bait keeping procedures and laws.
  36. Understand and upholds local marina regulations and enforcement procedures.
  37. Perform any other duties as assigned by the marina management.
Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this role, the employee:
  1. Is regularly exposed to outdoor weather conditions, to include inclement weather.
  2. At times, may be seated for long durations – especially during busy summer weekends and holidays
  3. Can be called upon to assist marina leadership during preparations for major weather events.
  4. Will regularly work on wet and/or slippery conditions/surfaces.
  5. Is frequently exposed to work near moving mechanical parts.
  6. May work with, near or around toxic or caustic chemicals while adhering to label instructions, wearing proper personal protection equipment (PPE), and following strict company safety standards.
  7. Will regularly work in an environment with moderate noise level.  There may be periodic exposure to loud noises due to marina activity and maintenance and repair.
  8. Must adhere to uniform guidelines and personal grooming.
  9. May be required to wear a Personal Floatation Device (PFD) at the direction of marina leadership.
Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this role, the employee:
  1. Must be able to sit, stand and walk for long periods of time, traverse rough terrain, and work on or over water.
  2. Must be able to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
  3. Will regularly pull, push, lift and/or move up to 75 lbs.
  4. Must have overall stamina, skills, and abilities to perform required physical activity while working in extreme conditions (heat, cold, inclement weather) for the entire duration of their workday.
  5. May be required to climb, bend, and work in tight or confined areas.
Required Qualifications:  The required qualifications described here are representative of those an employee must possess while performing the essential functions of this job.  While performing these duties, the employee must:
  1. Have a high school diploma or equivalent
  2. Must possess good eye-hand-foot coordination
  3. Must be able to accurately assess weights and judge distances and heights
  4. High degree of attention required to prevent injury to others; promotes a safe work environment
  5. Clean driving record and a valid state motor vehicle operator’s license
  6. Previous marine forklift experience is preferred, but willing to train the right individual.
  7. Knowledge of boats and boating skills for moving and docking customer’s boats is preferred, but not required
  8. Have knowledge of boating/maritime industry; familiarity with vessel types and marine terminology is desirable.
  9. Possess unlimited or unimpaired ability to walk, bend, stoop, climb and work safely around water, on a ladder or in confined spaces.
  10. Be a proficient swimmer and can be trained in man-overboard procedures.
  11. Have ability to lift up to 75 pounds.
  12. Have the ability to operate small handheld and power tools.
  13. Have the ability to operate landscaping equipment (mowers, blowers, trimmers, etc).
  14. Be skilled (or have the aptitude to be trained) in the use of a golf cart or other motorized vehicle.
  15. Have ability to read, write and comprehend work directives, policies, and communications.
  16. Be willing to learn first aid/CPR training (as provided).
Status: This listing expires on: 5/12/2021
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Organization Information
Morningstar Marinas

Norfolk,  VA 23518
United States
Sam Hird