Position Information

Position Information Message
Assistant Marine Manager
Job Title: Assistant Marine Manager
Division: Property
Department: Marina
Responsible To: General Manager, Friday Harbour Resort Marina
Role Summary
The Assistant Marine Manager is responsible for assisting in the successful operation of the Marina. This
position ensures implementation and compliance with marina policies, procedures, rules and
regulations, protocol and practices. The Assistant Marine Manager interacts with a diverse group of
external and internal contacts, requiring strong leadership and excellent customer service skills. This role
will assist in training and motivating all employees; and assist with managing the technical areas of the
marina.

Responsibilities
? Assist in managing the day to day operations of Friday Harbour Marina
? Responsible for scheduling and ensuring coverage of daily duties within budget requirements
? Maintain superior customer relations by acting as a liaison between Friday Harbour Marina, its
customers, and the public both in person, by phone and email

? Greet visitors, ascertain nature of business and direct visitors to appropriate person
? Complete point of sale transactions for dockage
? Coordinate and schedule seasonal haul out, launch and servicing activities
? Assist in the issuing and deactivation of marina access cards
? Together with the General Manager, implement Clean Marine objectives including spill response
? Handle boater inquires, concerns, emergencies immediately and effectively
? With the General Manager, effectively manage a team of permanent and seasonal employees
? Manage Health & Safety Program for marina employees
? Review opportunities for improved productivity and greater efficiencies
? Assist with aquatic weed management system
? Ensure that applicable policies and procedures, regulatory ordinances, governing laws and
generally accepted protocol and practices are followed

? Post all Marina rules and regulations, policies and procedures and ensure all are current and
comply with laws and industry regulations

? Ensure all vessels follow Marina rules and regulations, policies and procedures, protocols and
practices

? Operate equipment, tools, vehicles and boats required for Marina operations
? Establish and communicate clearly defined goals and objectives for department employees
? Lead and coach the Marina employees, ensuring the successful internal operations of the
Marina including; professional and courteous customer service, proper training and supervision
of all employees

? Assist with timely and accurate billing and collection of all marina revenues
? Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working
environment with active participation in the health and safety program

Friday Harbour Resort Holdings Inc. Confidential and Proprietary Information 2
? Adhere to all environmental policies and programs as required
? Other duties as assigned
Competencies
? Business acumen and positive mindset
? Communication/logistics management
? Organizational effectiveness
? Results oriented relationship builder
? Independent but collaborative when necessary
Characteristics
? High energy, passionate and resilient
? Game changer/high impact team player/unfazed by change or adversity
? Humble and good sense of humour
? Executive maturity, professionalism and presence
? Smart, courageous, leader
Requirements
3-5 years’ previous experience in a similar role within the marina industry
Must possess a Pleasure Craft Operators Card
High school diploma required; University/college degree or coursework preferred
Strong marina operations management, including knowledge of parts, service, fuel dock and
dockage operations

Must possess excellent customer service skills
Must have boating experience in the recreational marine industry
Local knowledge of waterways including Lake Simcoe and the Trent Severn Waterway an asset
Must be computer literate. Preferred candidate will have previous experience with marina
management software, Microsoft Word and Excel

Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and
discretion

Working Conditions
Must be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds
without assistance

Stand, sit or walk for an extended period or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling
Move over sloping, uneven or slippery surfaces
Significant exposure to varying weather conditions
Friday Harbour Resort Holdings Inc. Confidential and Proprietary Information 3
Will encounter smell from waste water, gasoline and diesel fuels
Will encounter hazardous materials, dangerous or toxic substances and chemicals
May encounter excessive noise from boat engines and equipment
Work area is located alongside deep water
Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also
committed to providing accommodations for people with disabilities. Upon request by the applicant,
accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
Position: Assistant Marine Manager
Organization: Friday Harbour
Location: Innisfil,  ON 
United States
Salary:
Posting Start Date: 4/18/2021
Date Posted: 4/17/2021
Requirements
Status: This listing expires on: 5/17/2021
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Organization Information
Name:
Friday Harbour
Address:


Innisfil,  ON L9S 0J7
United States
Email:
jhubert@fridayharbour.com
Phone:
Fax:
Contact:
Jessica Hubert