Position Information

Position Information Message
Marina Supervisor
Job Title: Marina Supervisor
Division: Property
Department: Marina
Responsible To: Marina Manager
Role Summary
The Marina Supervisor is responsible for assisting in the successful operation of the Marina. This
position ensures implementation and compliance with marina policies, procedures, rules and
regulations, protocol and practices. This role has an overall responsibility for supervising the Marina
department in cooperation with the Marina Manager and provides guidance and direction to associates.

Responsibilities
? Oversee daily department operations in marina, including start of shift briefings and
assignments

? Serve as an individual contributor and department role model by performing technical or
functional job duties

? Assist in creating weekly employee schedules ensuring labour adequately meets business needs
? Assist with processing annual, seasonal and transient docking slip contracts
? Renew annual and seasonal slip contracts and complete point of sale transaction for dockage
? Responsible for all berth assignments and slip classifications, ensuring accurate and current
information regarding the status of each slip and vessel

? Assist with coordinating and scheduling seasonal haul out, launch and servicing activities
? Assist in the issuing and deactivation of marina access cards
? Handle boater inquires, concerns, emergencies immediately and effectively
? With the Marina Manager, effectively lead the Marina team
? Ensure that applicable policies and procedures, regulatory ordinances, governing laws and
generally accepted protocol and practices are followed

? Ensure all vessels follow Marina rules and regulations, policies and procedures, protocols and
practices

? Operate equipment, tools, vehicles and boats required for Marina operations
? Lead and coach the Marina employees, ensuring the successful internal operations of the
Marina including; professional and courteous customer service, complete utilization and
accuracy of the Marina’s management software system, proper training and supervision of all
employees and timely and accurate billing and collection of all Marina revenues

? Attend meetings in the absence of the Marina Manager
? Respond to guest inquiries in a timely manner
? Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working
environment with active participation in the health and safety program

? Adhere to all environmental policies and programs as required
? Other duties as assigned
Friday Harbour Resort Holdings Inc. Confidential and Proprietary Information 2
Competencies
? Business acumen and positive mindset
? Communication/logistics management
? Organizational effectiveness
? Results oriented relationship builder
? Independent but collaborative when necessary
Characteristics
? High energy, passionate and resilient
? Game changer/high impact team player/unfazed by change or adversity
? Humble and good sense of humour
? Executive maturity, professionalism and presence
? Smart, courageous, leader
Requirements
? 3-5 years’ previous experience in a similar role within the marina industry
? Must possess a Pleasure Craft Operators Card or obtain within 3 months
? A VHF Radio Operators License an asset
? High school diploma required; University/college degree or coursework preferred
? Previous marina experience, including knowledge of parts, service, fuel dock and dock shop
? Must possess excellent customer service skills
? Must have boating experience in the recreational marine industry
? Local knowledge of waterways including Lake Simcoe and the Trent Severn Waterway an asset
? Must be computer literate. Preferred candidate will have previous experience with marina
management software, Microsoft Word and Excel

? Strong verbal and written communication skills
? Detail-oriented and works with a high degree of accuracy
? Ability to multi-task in a fast-paced environment
? Must be extremely responsible with integrity and ability to maintain confidentiality and
discretion

Working Conditions
? Must be able to work flexible hours including evenings, weekends and holidays
? Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds
without assistance

? Stand, sit or walk for an extended period or for an entire shift
? Reach overhead and below the knees, including bending, twisting and pulling
? Move over sloping, uneven or slippery surfaces
? Significant exposure to varying weather conditions
? Will encounter smell from wastewater, gasoline and diesel fuels
? Will encounter hazardous materials, dangerous or toxic substances and chemicals
? May encounter excessive noise from boat engines and equipment
? Work area is located alongside deep water
Friday Harbour Resort Holdings Inc. Confidential and Proprietary Information 3
Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also
committed to providing accommodations for people with disabilities. Upon request by the applicant,
accommodation will be provided in all parts of the hiring process. Please contact the Human Resources
department with any accommodation requests
Position: Marina Supervisor
Organization: Friday Harbour
Location: Innisfil,  ON 
United States
Salary:
Posting Start Date: 4/17/2021
Date Posted: 4/17/2021
Requirements
Status: This listing expires on: 5/17/2021
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Organization Information
Name:
Friday Harbour
Address:


Innisfil,  ON L9S 0J7
United States
Email:
jhubert@fridayharbour.com
Phone:
Fax:
Contact:
Jessica Hubert