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Association of Marina Industries

50 Water Street

Warren, RI 02885

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Marina Operations Manual (updated 2011)

$500.00

A standard operational guidline useful for all marina operations, private, public, large & small. An important risk management tool to help marina owners and operators more effectively operate and profit in the marina business. (AVAILABLE TO MARINAS ONLY)

TABLE OF CONTENTS

Chapter 1: INTRODUCTION TO MARINA OPERATIONS MANUAL

  1. Introduction
  2. The First Editions
  3. International Marina Institute Disclaimer
  4. Manual User Agreement
  5. Using This Manual
  6. User Cautions
  7. Manual Updates: Addendum & Revisions

Chapter 2: THE MARINA NAME 1 MARINA NAME

  1. Introduction, Philosophy & Goodwill
  2. Marina History
  3. Marina Organizational Chart
  4. Employee Handbook Receipt

Chapter 3: EMPLOYMENT POLICIES

  1. Employee Records
  2. Required Notices & Bulletin Board
  3. Employment Policy
  4. Equal Employment Opportunity
  5. Recruiting & Hiring Employees
  6. Medical Examinations
  7. Employee Status & Verification
  8. Sexual Harassment Policy
  9. Wage Rates
  10. Bonuses
  11. Payroll Deductions
  12. Insurance Program
  13. Workers' Compensation Insurance
  14. Pay Period
  15. Work Hours
  16. Overtime Work
  17. Time Card & Work Schedules
  18. Absenteeism & Tardiness
  19. Paid Holidays
  20. Sick & Personal Days
  21. Vacations
  22. Other Paid Leaves Of Absence
  23. Unpaid Leaves Of Absence
  24. Attendance At Seminars, Classes & Meetings
  25. Use Of Marina Equipment & Facilities
  26. Employee Charge Accounts & Discounts
  27. Tools, Equipment & Uniforms
  28. Personal Telephone & Message Procedures
  29. Employee Rules, Regulations & Violations
  30. Employee Performance Evaluation & Review
  31. Employee Grievance & Complaint Review
  32. Employee Reprimand & Disciplinary Review
  33. Termination Of Employment
  34. Unemployment Claims Part B Employee Forms

Chapter 4: JOB DESCRIPTIONS

  1. Employee Definitions
  2. Marina Organizational Chart
  3. General Manager
  4. Office Manager/Administrative Assistant
  5. Bookkeeper
  6. Cashier
  7. Operations Manager
  8. Ship's Store Manager
  9. Office & Store Clerk
  10. Dockmaster
  11. Fuel Dock Attendant
  12. Dockhand
  13. Marina Maintenance Manager
  14. Custodial Supervisor
  15. Custodian
  16. Grounds Keeper
  17. Grounds Staff
  18. Maintenance Supervisor
  19. Maintenance Worker
  20. Marina Security Chief
  21. Marina Security Officer
  22. Boat Service & Storage Manager

Chapter 5: FINANCIAL, ACCOUNTING & OFFICE PROCEDURES

  1. Marina Payment Policy
  2. Cash Register Operations
  3. Fuel Credit Cards
  4. Major Bank Credit Cards
  5. Check Cashing Policy
  6. In House Customer Charge Accounts
  7. Petty Cash Disbursements
  8. Bank Deposit Procedure
  9. Budgeting: Financial Planning & Forecasting
  10. Telephone Calls & Customer Relations

Chapter 6: MARINA OPERATIONS

  1. Marina Customers
  2. Customer Satisfaction
  3. Slip Management & Operations
  4. Filling Out Transient Slip Registration Form
  5. Boats Arriving From Foreign Ports
  6. Customer & Employee Parking
  7. Customer Telephone & Message Procedures
  8. VHF Marine Radio Operating Procedures
  9. Housekeeping 10 Grounds Maintenance Operations
  10. Fuel Dock Operations
  11. Marina Security Procedures
  12. Outside Contractor Requirements For Doing Work At This Marina

Chapter 7: INSPECTION & SAFETY CHECKLISTS

  1. Daily Morning Inspection Checklist
  2. Daily Afternoon Inspection Checklist
  3. Daily Evening Inspection Checklist
  4. Weekly Inspection
  5. Weekly Safety Audit
  6. Monthly Management Reports
  7. Boat Float Plan

Chapter 8: MARINA ENVIRONMENTAL MANAGEMENT

  1. Statement of Purpose: Clean & Protect Our Environment
  2. Pollution Control
  3. Boat Sewage Management
  4. Litter Control
  5. Oil Pollution Prevention
  6. Boat & Antifouling Paint Control

Chapter 9: MARINA EMERGENCIES

  1. Emergency Telephone Numbers
  2. Emergencies In MARINA NAME
  3. Safety Statement of Purpose
  4. Medical Emergencies
  5. Person Overboard
  6. Fire Prevention & Control
  7. Fire Emergency Response Planning
  8. General Marina & Equipment Safety
  9. Marina Security
  10. Fueling Boats
  11. Fuel & Oil Spills
  12. Hazard Communication Standard Program
Price: $500.00