How to Develop Training Standards for Your Company
Standards are a model in comparative evaluations; a level of quality or attainment; an agreed way of doing something. Standards are important in all areas of your business, but especially when developing your workforce. This session will help you use your expertise and resources to define the competency and skills standards your business needs to consistently perform quality work. A structured on-site training program can then be developed internally, or you can hire an outside trainer to create a program.
Speakers: Pam Lendzion and Susan Swanton
Pam Lendzion has 18 years experience in the Marine Industry as well as a 100-ton USCG Masters License. Pam is the CEO of MarineTec Management & Consulting Company, a company that provides third party management and consulting services to organizations, marinas and boatyards, municipalities, developers, banks, and investment funds. The company's services include, strategic planning, feasibility and market studies, site assessments, construction project management, business start-ups, executive and operations management, Pam held the positions of Director of Marina Development for Legendary Inc., Director of Third-Party Management and Special Projects at Marinas International, she was on the Consulting Team for Focus Management Group and the COO of Vinings Marine Group. Prior to her experience in the Marine industry, Ms. Lendzion had a long and varied history in the hospitality industry including owning two restaurants and an executive hotel that she designed, built, and operated, employing 100+ people. She also owned and operated a professional development training business with 42 licensed trainers.
Currently Pam serves as Executive Director for the American Boat Builders and Repairers Association (ABBRA), the President of the Marine Industry Training and Education Council (MITEC) and is an International Marina Institute (IMI) faculty member, teaching Leadership and Management Skills to marina and boatyard operators. She is a trustee of The Landing School of Boat Building and Design in Arundel, Maine and a member of the Marine Industries Apprenticeship Leadership Roundtable in Washington State. Pam has been a speaker at trade conferences for many years. She is on the Editorial Board for Marina Dock Age magazine, and Past President/Director of the Marine Industries Association of Northeast Florida.
As a leader in two national trade associations, Pam is currently involved in an industry wide effort to develop a sustainable technically skilled workforce for the recreational marine industry. She is one of the original members of Business Leaders United (BLU) and currently serves on BLU’s Advisory Panel on Work-Based Learning for Youth and Adults, providing important guidance and insight into the needs of small-and mid-sized businesses in the expansion of work-based learning programs.
Recently retired from a 20-year tenure as Executive Director of the Maine Marine Trades Association (MMTA) Susan remains dedicated to the industry that she has been a part of for nearly 40 years. She has operated small boatyards on Maine’s southern coast, managed a major retail operation and worked in sales for a marine wholesaler. Her work at MMTA included creating the first Clean Marinas Program in the country to be housed in a trade association, creation of the Maine Marine Trades Apprenticeship Program and co-chairing a $14.4 million US Dept. of Labor grant.
Her work has been recognized by US EPA Region 1 (Environmental Merit Award), the American Boat Builders and Repairers Association (Commitment to Training Award and the Dennis Snow President’s Award) and the Maine Marine Trades Association (Francis L. Pierce Award for Outstanding Service to the Maine Marine Trades Industry). Retirement has afforded her the opportunity to focus her efforts on things that matter most to her – including continuing to work for access to the kinds of training that are so important to the industry. She currently serves as Vice Chair of the Board of Trustees of The Landing School of Boatbuilding & Design and as a Director at The Ecology School at River Bend Farm. In addition, she serves on her home town’s Downtown Development Commission.